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Gutiérrez De Terán Martín, A. (2014). Development of the ITIL capacity management process in a IT outsourcing company in Finland. http://hdl.handle.net/10251/181598
Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/181598
Título: | Development of the ITIL capacity management process in a IT outsourcing company in Finland | |||
Autor: | Gutiérrez de Terán Martín, Alfonso | |||
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[EN] IT service management or IT service support management (ITSM or ITSSM) refers to
the implementation and management of quality information technology services. IT
service management is performed by IT service providers ...[+]
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Derechos de uso: | Cerrado | |||
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