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Quality management as a driver of innovation in the service industry

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Quality management as a driver of innovation in the service industry

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dc.contributor.author González-Cruz, Tomás Félix es_ES
dc.contributor.author Roig-Tierno, Norat es_ES
dc.contributor.author Botella-Carrubi, Dolores es_ES
dc.date.accessioned 2022-11-28T19:02:02Z
dc.date.available 2022-11-28T19:02:02Z
dc.date.issued 2018-09 es_ES
dc.identifier.issn 1862-8516 es_ES
dc.identifier.uri http://hdl.handle.net/10251/190285
dc.description.abstract [EN] This study identifies the combination of factors that lead to quality management reinforcing innovation capability as an organization's strength. The results from 133 Spanish service organizations show that competitive strategy, manager's motivation to adopt quality management, and customer orientation are the key factors that explain the presence of innovation capability as a firm's strength. As some pioneering research points out, the impact of quality management on innovation depends mainly on managers' interpretation of this management philosophy. When quality management focuses on discovering new customer needs and even new markets, it contributes to strengthen the organization's innovation capability. es_ES
dc.language Inglés es_ES
dc.publisher Springer-Verlag es_ES
dc.relation.ispartof Service Business es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Quality management es_ES
dc.subject Service-dominant logic es_ES
dc.subject ,Demand-side strategy es_ES
dc.subject Value innovation es_ES
dc.subject Innovation capability es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.subject.classification ECONOMIA APLICADA es_ES
dc.title Quality management as a driver of innovation in the service industry es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1007/s11628-017-0360-7 es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros de Telecomunicación - Escola Tècnica Superior d'Enginyers de Telecomunicació es_ES
dc.contributor.affiliation Universitat Politècnica de València. Facultad de Administración y Dirección de Empresas - Facultat d'Administració i Direcció d'Empreses es_ES
dc.description.bibliographicCitation González-Cruz, TF.; Roig-Tierno, N.; Botella-Carrubi, D. (2018). Quality management as a driver of innovation in the service industry. Service Business. 12(3):505-524. https://doi.org/10.1007/s11628-017-0360-7 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.1007/s11628-017-0360-7 es_ES
dc.description.upvformatpinicio 505 es_ES
dc.description.upvformatpfin 524 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 12 es_ES
dc.description.issue 3 es_ES
dc.relation.pasarela S\396887 es_ES
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