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Quality management as a driver of innovation in the service industry

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Quality management as a driver of innovation in the service industry

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González-Cruz, TF.; Roig-Tierno, N.; Botella-Carrubi, D. (2018). Quality management as a driver of innovation in the service industry. Service Business. 12(3):505-524. https://doi.org/10.1007/s11628-017-0360-7

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/190285

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Título: Quality management as a driver of innovation in the service industry
Autor: González-Cruz, Tomás Félix Roig-Tierno, Norat Botella-Carrubi, Dolores
Entidad UPV: Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros de Telecomunicación - Escola Tècnica Superior d'Enginyers de Telecomunicació
Universitat Politècnica de València. Facultad de Administración y Dirección de Empresas - Facultat d'Administració i Direcció d'Empreses
Fecha difusión:
Resumen:
[EN] This study identifies the combination of factors that lead to quality management reinforcing innovation capability as an organization's strength. The results from 133 Spanish service organizations show that competitive ...[+]
Palabras clave: Quality management , Service-dominant logic , ,Demand-side strategy , Value innovation , Innovation capability
Derechos de uso: Reserva de todos los derechos
Fuente:
Service Business. (issn: 1862-8516 )
DOI: 10.1007/s11628-017-0360-7
Editorial:
Springer-Verlag
Versión del editor: https://doi.org/10.1007/s11628-017-0360-7
Tipo: Artículo

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