Abusa, F. (2011). TQM implementation and its impact on organizational performance in developing countries : a case study on Libya.
Al-Damen, R. A. (2017). The impact of Total Quality Management on organizational performance Case of Jordan Oil Petroleum Company. International Journal of Business and Social Science, 8(1), 192–202.
Al-Marri, K., Ahmed, A. M. M. B., & Zairi, M. (2007). Service excellence: An empirical study of the UAE banking sector. International Journal of Quality and Reliability Management, 24(2), 164–176. https://doi.org/10.1108/02656710710722275
[+]
Abusa, F. (2011). TQM implementation and its impact on organizational performance in developing countries : a case study on Libya.
Al-Damen, R. A. (2017). The impact of Total Quality Management on organizational performance Case of Jordan Oil Petroleum Company. International Journal of Business and Social Science, 8(1), 192–202.
Al-Marri, K., Ahmed, A. M. M. B., & Zairi, M. (2007). Service excellence: An empirical study of the UAE banking sector. International Journal of Quality and Reliability Management, 24(2), 164–176. https://doi.org/10.1108/02656710710722275
Al-Tayeb, M. (2008). Critical Success Factors of TQM Implementation on Construction Projects in Gaza Strip.
Aletaiby, A., Kulatunga, U., & Pathirage, C. (2017). Key success factors of total quality management and employee performance in the Iraqi oil industry. 13th IPGRC 2017 Full Conference Proceedings, 668–677. http://usir.salford.ac.uk/43863/
Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality and Reliability Management, 19(5), 551–566. https://doi.org/10.1108/02656710210427520
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. TQM Journal, 29(1), 184–213. https://doi.org/10.1108/TQM-01-2016-0003
Arshida, M. M., & Agil, S. O. (2013). Critical Success Factors for Total Quality Management Implementation Within the Libyan Iron and Steel Company. Iss& Mlb, 254–259.
Awan, H. M., Bhatti, M. I., Bukharic, K., & Qureshi, M. A. (2008). Critical success factors of TQM: Impact on business performance of manufacturing sector in Pakistan. International Journal of Business and Management Science, 1(2), 187–203.
Babatunde, O. K. (2021). A reprise of TQM practices among construction enterprises in Nigeria. TQM Journal. https://doi.org/10.1108/TQM-01-2021-0018
Barker, R. L. (1990). Implementation of total quality management. Total Quality Management, 1(3), 375–390. https://doi.org/10.1080/09544129000000046
Cetindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kütahya. Procedia Economics and Finance, 23(October 2014), 1376–1382. https://doi.org/10.1016/S2212-5671(15)00366-4
Chen, R., Wang, C., & Lee, Y. (2018). Total Quality Management ( TQM ) is the Lifeline of an Organization’s Sustainable Development : Leadership is the Impetus to Change. 4931(April), 5–18.
Clement, K., Kasongo, C., & Moono, M. (2010). Factors that lead to a successful TQM implementation : a Case Study on the Zambian Tourism Industry.
Din, R. C., & Daud, S. (2014). Critical Success Factors of MS1500:2009 Implementation. Procedia - Social and Behavioral Sciences, 121(September 2012), 96–103. https://doi.org/10.1016/j.sbspro.2014.01.1111
Elhuni, R. M., & Ahmad, M. M. (2014). An empirical study of TQM and its effect on the organizational sustainability development: A successful model for implementation. FAIM 2014 - Proceedings of the 24th International Conference on Flexible Automation and Intelligent Manufacturing: Capturing Competitive Advantage via Advanced Manufacturing and Enterprise Transformation, 8(1), 1109–1117. https://doi.org/10.14809/faim.2014.1109
Fish, L. A. (2016). Using TQM to Implement Sustainability in Supply Chain Management. The BRC Academy Journal of Business, 6(1), 31–56. https://doi.org/10.15239/j.brcacadjb.2016.06.01.ja02
Georgiev, S., & Ohtaki, S. (2020). Critical success factors for TQM implementation among manufacturing SMEs: Evidence from Japan. Benchmarking, 27(2), 473–498. https://doi.org/10.1108/BIJ-01-2019-0037
Gherbal, N., Shibani, A., Saidani, M., & Sagoo, A. (2012). Critical Success Factors of Implementing Total Quality Management in Libyan Organisations. Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management, 2002, 80–89.
Hansson, J., & Hansson, J. (2003). Total Quality Management - Aspects of Implementation and Performance Investigations with a Focus on Small Organisations Total Quality Management - Aspects of Investigations with a Focus on Small Organisations. 1402–1544.
Hasan, M., & Kerr, R. M. (2003). The relationship between total quality management practices and organizational performance in service organizations. TQM Magazine, 15(4), 286–291. https://doi.org/10.1108/09544780310486191
Hassan, M. ul, Mukhtar, A., Qureshi, S. U., & Sharif, S. (2012). Impact of TQM Practices on Firm’s Performance of Pakistan’s Manufacturing Organizations. International Journal of Academic Research in Business and Social Sciences, 2(10), 232–259. http://search.proquest.com/openview/788f078378e766a49bd9736e7f9d4c13/1?pq-origsite=gscholar&cbl=696344
Herzallah, A. M., Gutiérrez-gutiérrez, L., & Munoz, J. F. (2014). Total Quality Management & Business Excellence Total quality management practices, competitive strategies and financial performance : the case of the Palestinian industrial SMEs. 3363. https://doi.org/10.1080/14783363.2013.824714
Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring critical success factors of TQM implementation successfully-a systematic literature review. International Journal of Production Research, 52(21), 6254–6272. https://doi.org/10.1080/00207543.2014.918288
Hoang, D. T., Igel, B., & Laosirihongthong, T. (2010). Total quality management (TQM) strategy and organizational characteristics: Evidence from a recent WTO member. Total Quality Management and Business Excellence, 21(9), 931–951. https://doi.org/10.1080/14783363.2010.487680
Ibrahim, O. (2013). Total Quality Management (TQM) and Continuous Improvement as Addressed by Researchers. International Journal of Scientific and Research Publications, 3(10), 2250–3153. www.ijsrp.org
Idris, F. (2011). Total quality management (TQM) and sustainable company performances: Examining the relationship in Malaysian firms. International Journal of Business and Society, 12(1), 31–52.
Irfan, S. M., & Kee, D. M. H. (2013). Critical success factors of TQM and its impact on increased service quality: A case from service sector of Pakistan. Middle East Journal of Scientific Research, 15(1), 61–74. https://doi.org/10.5829/idosi.mejsr.2013.15.1.828
Ismail Salaheldin, S. (2009). Critical success factors for TQM implementation and their impact on the performance of SMEs. International Journal of Productivity and Performance Management, 58(3), 215–237. https://doi.org/10.1108/17410400910938832
Jamali, G., Ebrahimi, M., & Abbaszadeh, M. A. (2010). TQM implementation: An investigation of critical success factors. ICEMT 2010 - 2010 International Conference on Education and Management Technology, Proceedings, 112–116. https://doi.org/10.1109/ICEMT.2010.5657534
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operations Management, 24(6), 791–812. https://doi.org/10.1016/j.jom.2005.09.006
Karuppusami, G., & Gandhinathan, R. (2006). Pareto analysis of critical success factors of total quality management: A literature review and analysis. TQM Magazine, 18(4), 372–385. https://doi.org/10.1108/09544780610671048
Khoja, M. (2016). The Development of a Sustainable Quality Management Framework for Libyan Higher Education System MABROUKA KHOJA This thesis is submitted in partial fulfillment of the requirements of De Montfort University for the award of Doctor of Philosophy Supervised b.
Kulenović, M., Folta, M., & Veselinović, L. (2021). The analysis of total quality management critical success factors. Quality Innovation Prosperity, 25(1), 88–102. https://doi.org/10.12776/QIP.V25I1.1514
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality and Reliability Management, 23(6), 625–646. https://doi.org/10.1108/02656710610672461
Lau, H. C., & Idris, M. A. (2001a). The soft foundation of the critical success factors on TQM implementation in Malaysia. TQM Magazine, 13(1), 51–60. https://doi.org/10.1108/09544780110379480
Lau, H. C., & Idris, M. A. (2001b). The soft foundation of the critical success factors on TQM implementation in Malaysianull. The TQM Magazine, 13(1), 51–62. https://doi.org/10.1108/09544780110379480
Mahapatra, S. S. (2006). a Methodology for Evaluation of Service Quality Using Neural Networks. Proceedings of the International Conference on Global Manufacturing and Innovation, INDIA, 1–9.
Matsoso, M. L., & Benedict, O. H. (2015). Critical success factors towards the implementation of total quality management in small medium enterprises: A comparative study of franchise and manufacturing businesses in Cape Town. Investment Management and Financial Innovations, 12(3), 163–174.
McLean, R. S., Antony, J., & Dahlgaard, J. J. (2017). Failure of Continuous Improvement initiatives in manufacturing environments: a systematic review of the evidence. Total Quality Management and Business Excellence, 28(3–4), 219–237. https://doi.org/10.1080/14783363.2015.1063414
Milovanovic, V. (2014). Total quality management is a profitability factor in the hotel industry. Industrija, 42(3), 115–127. https://doi.org/10.5937/industrija42-5905
Motwani, J. (2001). Measuring critical factors of TQM. Measuring Business Excellence, 5(2), 27–30. https://doi.org/10.1108/13683040110397284
Neyestani, B., & Juanzon, J. (2016). Identification of a Set of Appropriate Critical Success Factors (Csfs) for Successful Tqm Implementation in Construction, and Other Industries. International Journal of Advanced Research, 4(11), 1581–1591. https://doi.org/10.21474/ijar01/2248
Nielsen, A. F., & Jørgensen, K. B. (2013). The effects of TQM Critical Success Factors on Organizational Performance An empirical study on small and medium-sized Danish manufacturing companies. 73.
Nitin, S., Dinesh, K., & Paul, S. T. (2010). TQM for manufacturing excellence : Factors critical to success إدارة الجودة الشاملة لصناعة التميز: العوامل الهامة لنجاح. International Journal of Applied Engineering Research, 2(1), 219–233.
Oludare, O. S., & Oluseye, O. (2016). Quality management practices among construction firms in Lagos State, Nigeria. PM World Journal Quality Management Practice among Construction Firms, V(Vi), 13 p.
Ozdal, M. A., & Oyebamiji, B. F. (2018). Implementation of Total Quality Management and its Effect on Employees ’ Performance in a Teaching Hospital in Oyo State, Nigeria. 1–8. https://doi.org/10.23880/phoa-16000129
P, J. B., & Juanzon, J. B. P. (2017). Munich Personal RePEc Archive Identification of A Set of Appropriate Critical Success Factors for Successful TQM Implementation in Construction, and Other Industries. Identification of A Set of Appropriate Critical Success Factors for Successful TQM Imp. 76603.
Quazi, H. A., & Padibjo, S. R. (1998). A journey toward total quality management through ISO 9000 certification - a study on small- and medium-sized enterprises in Singapore. International Journal of Quality and Reliability Management, 15(5), 489–508. https://doi.org/10.1108/02656719810196225
Qureshi, S., & Sharif, S. (2012). Impact of TQM Practices on Firm’s Performance of Pakistan’s Manufacturing Organizations Dr . Masood ul Hassan. November.
Rad, A. M. M. (2006). The impact of organizational culture on the successful implementation of total quality management. TQM Magazine, 18(6), 606–625. https://doi.org/10.1108/09544780610707101
Rani, M. P. R. (2013). CRITICAL SUCCESS FACTORS OF TQM: A STUDY. International Journal of Productivity and Quality Management, 4(1), 266–275. https://doi.org/10.1504/IJPQM.2008.019759
Saad, M., & Patel, B. (2006). An investigation of supply chain performance measurement in the Indian automotive sector. Benchmarking, 13(1–2), 36–53. https://doi.org/10.1108/14635770610644565
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons for and the barriers to TQM practices in turkey. Advances in Decision Sciences, 2014. https://doi.org/10.1155/2014/537605
Salleh, N. M., Zakuan, N., Ariff, M. S. M., Bahari, A. Z., Chin, T. A., Sulaiman, Z., Yatim, S. M., Awang, S. R., & Saman, M. Z. M. (2018). Critical success factors of total quality management implementation in higher education institution: UTM case study. AIP Conference Proceedings, 2044(November). https://doi.org/10.1063/1.5080060
Seetharaman, A., Sreenivasan, J., & Boon, L. P. (2006). Critical success factors of total quality management. Quality and Quantity, 40(5), 675–695. https://doi.org/10.1007/s11135-005-1097-2
Siddiqui, J., & Rahman, Z. (2006). TQM for Information Systems: Are Indian organizations ready? Interdisciplinary Journal of Information, Knowledge, and Management, 1, 125–136. https://doi.org/10.28945/118
Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations Management, 25(1), 83–109. https://doi.org/10.1016/j.jom.2006.02.003
Sila, I., & Ebrahimpour, M. (2003). Examination and comparison of the critical factors of total quality management (TQM) across countries. International Journal of Production Research, 41(2), 235–268. https://doi.org/10.1080/0020754021000022212
Simon A. Black, L. J. P. (1996). Identification of the Critical Factors of TQM. Decision Science, 27(1), 1–21.
Sohal, A. S., & Terziovski, M. (2000). TQM in Australian manufacturing: Factors critical to success. International Journal of Quality and Reliability Management, 17(2), 158–167. https://doi.org/10.1108/02656710010304564
Talib, F., & Rahman, Z. (2010). Critical success factors of TQM in service organizations: A proposed model. Services Marketing Quarterly, 31(3), 363–380. https://doi.org/10.1080/15332969.2010.486700
Talib, F., & Rahman, Z. (2012). Impact of Total Quality Management and Service Quality in the Banking Sector. Journal of Telecommunications System & Management, 01(02). https://doi.org/10.4172/2167-0919.1000102
Tamimi, N. (1998). A second‐order factor analysis of critical TQM factors. International Journal of Quality Science, 3(1), 71–79. https://doi.org/10.1108/13598539810196886
Tari, J. J. (2005). Components of successful total quality management. The Electronic Library, 34(1), 1–5.
Tasie, G. O. (2016). An Exploratory Review of Total Quality Management and Organizational Performance. International Journal of Business and Law Research, 4(1), 39–45.
Thiagarajan, T., & Zairi, M. (1997). A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications - part II. TQM Magazine, 9(5), 344–356. https://doi.org/10.1108/09544789710178622
Tobergte, D. R., & Curtis, S. (2013). Effects of Total Quality Management Implementation in Performance of Microfinance Institutions in Kenya. Journal of Chemical Information and Modeling, 53(9), 1689–1699. https://doi.org/10.1017/CBO9781107415324.004
Tsou, Y. H., Huang, Y. F., Liu, S. C., & Do, M. H. (2021). The Effects of Total Quality Management and Corporate Social Responsibility on Firm Performance: A Future Research Agenda. Journal of Asian Finance, Economics, and Business, 8(4), 277–287. https://doi.org/10.13106/jafeb.2021.vol8.no4.0277
Utami, D. D., & Harahap, M. E. (2019a). Critical Success Factors of Total Quality Management and Their Impact on Performance in the Indonesian Public Service Sector. 72(Icbmr 2018), 250–257. https://doi.org/10.2991/icbmr-18.2019.41
Utami, D. D., & Harahap, M. E. (2019b). Critical Success Factors of Total Quality Management and Their Impact on Performance in the Indonesian Public Service Sector. January 2019. https://doi.org/10.2991/icbmr-18.2019.41
Uttarakhand, C. (2020). Critical Success Factors ( CSFs ) for Total Quality Management ( TQM ) Success, in SMEs. XII(0886), 637–652.
Van Trang, T., & Do, Q. H. (2020). Critical success factors of TQM implementation in Vietnamese supporting industries. Journal of Asian Finance, Economics, and Business, 7(7), 391–401. https://doi.org/10.13106/jafeb.2020.vol7.no7.391
Wang, Z., & Meckl, R. (2020). Critical success factors of total quality management in autonomous driving business models. Cogent Engineering, 7(1). https://doi.org/10.1080/23311916.2020.1767018
Wanjiku, G. I. (2015). Total Quality Management and Competitive Advantage of Small and Medium Enterprises in Nairobi City County By Gitangu Irene Wanjiku Submitted in Partial Fulfillment of the Requirements for the Award of Degree of Master of Business Administration, School O. November.
Youssef, M. A., & Zairi, M. (1995). Benchmarking critical factors for TQM. Benchmarking for Quality Management & Technology, 2(2), 3–19. https://doi.org/10.1108/14635779510090517
Yusof, Sha’Ri Mohd, & Aspinwall, E. (1999). Critical success factors for total quality management implementation in small and medium enterprises. Total Quality Management, 10(4–5), 803–809. https://doi.org/10.1080/0954412997839
Yusof, Sha’ri Mohd, & Aspinwall, E. M. (2000). Critical success factors in small and medium enterprises: Survey results. Total Quality Management, 11(4–6), 448–462. https://doi.org/10.1080/09544120050007760
Yusuf, Y., Gunasekaran, A., & Dan, G. (2007). Implementation of TQM in China and organization performance: An empirical investigation. Total Quality Management and Business Excellence, 18(5), 509–530. https://doi.org/10.1080/14783360701239982
Zakuan, N., Muniandy, S., Mat Saman, M. Z., Md Ariff, M. S., Sulaiman, S., & Abd Jalil, R. (2012). Critical success factors of total quality management implementation in higher education institution: A review. International Journal of Academic Research in Business & Social Sciences, 2(12), 19–32.
Zhang, Z. . (2000). Implementation of total quality management: an empirical study of Chinese manufacturing firms. The University of Groningen Implementation.
[-]