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Identifying the critical success factors of total quality management implementation in manufacturing industry of Pakistan: an exploratory factor analysis

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Identifying the critical success factors of total quality management implementation in manufacturing industry of Pakistan: an exploratory factor analysis

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dc.contributor.author Nawaz Wassan, Asif es_ES
dc.contributor.author Memon, Muhammad Saad es_ES
dc.contributor.author Mari, Sonia Irshad es_ES
dc.contributor.author Kalwar, Muhammad Ahmed es_ES
dc.coverage.spatial east=69.34511599999999; north=30.375321; name=Pakistan es_ES
dc.date.accessioned 2023-02-14T07:56:08Z
dc.date.available 2023-02-14T07:56:08Z
dc.date.issued 2023-01-31
dc.identifier.uri http://hdl.handle.net/10251/191809
dc.description.abstract [EN] Total quality management (TQM) is a management philosophy that focuses on continuous quality improvement across all parts of a company. Its key goals are to satisfy customers and stay in business. As a result, it's critical to identify the elements that lead to successful TQM implementation. This study also proposed a framework that helps organizations in their success. To achieve this goal, various critical success factors (CSFs) that contribute to organizational growth success were identified. The major purpose of this research is to identify critical success factors for TQM implementation in the manufacturing industry. For this aim, the study was deployed from an extensive literature review, and the questionnaire was used as a research instrument to specify the essential CSFs in different manufacturing industries.  Around 300 questionnaires were issued to top management of manufacturing enterprises in Sindh Pakistan (both public and commercial sectors). The structured survey received 82 valid responses, which were then analyzed by using factor analysis. Finally, the study's findings highlighted the five CSFs (customer satisfaction, employee involvement, training and education, continuous improvement, employee encouragement, and service quality) as the most important aspects in building an effective framework for successful TQM adoption in manufacturing industries. The findings of this study will assist senior management in the implementation of a TQM program and resource allocation that will produce the greatest results in terms of increased returns and stakeholder value. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof Journal of Applied Research in Technology & Engineering es_ES
dc.rights Reconocimiento - No comercial - Compartir igual (by-nc-sa) es_ES
dc.subject Total quality management es_ES
dc.subject TQM implementation es_ES
dc.subject Manufacturing es_ES
dc.subject Critical factors es_ES
dc.title Identifying the critical success factors of total quality management implementation in manufacturing industry of Pakistan: an exploratory factor analysis es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/jarte.2023.17969
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Nawaz Wassan, A.; Memon, MS.; Mari, SI.; Kalwar, MA. (2023). Identifying the critical success factors of total quality management implementation in manufacturing industry of Pakistan: an exploratory factor analysis. Journal of Applied Research in Technology & Engineering. 4(1):55-68. https://doi.org/10.4995/jarte.2023.17969 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/jarte.2023.17969 es_ES
dc.description.upvformatpinicio 55 es_ES
dc.description.upvformatpfin 68 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 4 es_ES
dc.description.issue 1 es_ES
dc.identifier.eissn 2695-8821
dc.relation.pasarela OJS\17969 es_ES
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