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Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case

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Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case

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dc.contributor.author Alfaro Saiz, Juan José es_ES
dc.contributor.author Carot Sierra, José Miguel es_ES
dc.contributor.author Rodríguez Rodríguez, Raúl es_ES
dc.contributor.author Jabaloyes Vivas, José Manuel es_ES
dc.date.accessioned 2015-05-04T10:22:08Z
dc.date.available 2015-05-04T10:22:08Z
dc.date.issued 2011-09-06
dc.identifier.issn 1478-3363
dc.identifier.uri http://hdl.handle.net/10251/49590
dc.description.abstract This paper describes how to use the information coming from applying the EFQM excellence model to analyse the perception that the members of an organisation have of it regarding their business vision. Such an analysis is made on the basis of the EFQM excellence model criteria and by applying statistical data analysis techniques. With this study, besides detecting both the strong and weak areas of actuation on which an organisation should focus and act, it is also possible to detect the relationships between the personal characteristics of members of the organisation and their business vision. The main goal is that organisations are able to reach excellence by jointly using an assessment method (the EFQM excellence model) and posterior statistical data analysis techniques (uni-variant and multi-variant). These techniques enable one to complement and enlarge the potential of the EFQM excellence model. Finally, the procedure is illustrated by presenting the main results of applying it to a real case of the Permanent Training Centre of the Polytechnic University of Valencia in Spain. © 2011 Taylor & Francis. es_ES
dc.language Español es_ES
dc.publisher Taylor & Francis es_ES
dc.relation.ispartof Total Quality Management and Business Excellence es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Business vision es_ES
dc.subject Data analysis es_ES
dc.subject Excellence model es_ES
dc.subject.classification ESTADISTICA E INVESTIGACION OPERATIVA es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1080/14783363.2011.597595
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Estadística e Investigación Operativa Aplicadas y Calidad - Departament d'Estadística i Investigació Operativa Aplicades i Qualitat es_ES
dc.description.bibliographicCitation Alfaro Saiz, JJ.; Carot Sierra, JM.; Rodríguez Rodríguez, R.; Jabaloyes Vivas, JM. (2011). Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case. Total Quality Management and Business Excellence. 22(8):853-868. doi:10.1080/14783363.2011.597595 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion http://dx.doi.org/10.1080/14783363.2011.597595 es_ES
dc.description.upvformatpinicio 853 es_ES
dc.description.upvformatpfin 868 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 22 es_ES
dc.description.issue 8 es_ES
dc.relation.senia 213330
dc.identifier.eissn 1478-3371


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