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Multi-domain case-based module for customer support

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Multi-domain case-based module for customer support

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dc.contributor.author Heras Barberá, Stella María es_ES
dc.contributor.author Garcia Pardo Gimenez De Los Galanes, Juan Angel es_ES
dc.contributor.author Ramos-Garijo Font de Mora, Rafael es_ES
dc.contributor.author Palomares Chust, Alberto es_ES
dc.contributor.author Botti, V. es_ES
dc.contributor.author Rebollo Pedruelo, Miguel es_ES
dc.contributor.author Julian Inglada, Vicente Javier es_ES
dc.date.accessioned 2015-09-14T15:22:14Z
dc.date.available 2015-09-14T15:22:14Z
dc.date.issued 2009-04
dc.identifier.issn 0957-4174
dc.identifier.uri http://hdl.handle.net/10251/54607
dc.description.abstract [EN] Technology management centres provide technological and customer support services for private or public organisations. Commonly, these centres offer support by using a helpdesk software that facilitates the work of their operators. In this paper, a CBR module that acts as a solution recommender for customer support environments is presented. The CBR module is flexible and multi-domain, in order to be easily integrable with any existing helpdesk software in the company. (c) 2008 Elsevier Ltd. All rights reserved. es_ES
dc.description.sponsorship This work was partially supported by CONSOLIDER-INGENIO 2010 under grant CSD2007-00022 and by the Spanish government and FEDER funds under PROFIT FIT-340001-2004-11, CICYT TIN2005-03395 and TIN2006-14630-C0301 projects
dc.language Inglés es_ES
dc.publisher Elsevier es_ES
dc.relation CICYT/TIN2006-14630-C0301
dc.relation.ispartof Expert Systems with Applications es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Helpdesk systems es_ES
dc.subject Customer support es_ES
dc.subject Decision support systems es_ES
dc.subject Case-based reasoning es_ES
dc.subject.classification LENGUAJES Y SISTEMAS INFORMATICOS es_ES
dc.title Multi-domain case-based module for customer support es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1016/j.eswa.2008.08.003
dc.relation.projectID info:eu-repo/grantAgreement/MEC//CSD2007-00022/ES/Agreement Technologies/ es_ES
dc.relation.projectID info:eu-repo/grantAgreement/MEC//TIN2006-14630-C03-01/ES/METODOS, TECNICAS Y HERRAMIENTAS PARA SISTEMAS MULTIAGENTE ABIERTOS/ es_ES
dc.relation.projectID info:eu-repo/grantAgreement/MITURCO//FIT-340001-2004-11/ES/GESTION INTEGRAL E INTELIGENTE DE CENTROS DE EXPLOTACION DE SERVICIOS TECNOLOGICOS Y DE ATENCION A USUARIOS. APLICACION EN SERVICIOS PUBLICOS CRITICOS PARA LOS CIUDADANOS/ es_ES
dc.relation.projectID info:eu-repo/grantAgreement/MEC//TIN2005-03395/ES/MAGENTIX: Una plataforma de sistemas multiagente integrada en linux/ es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació es_ES
dc.contributor.affiliation Universitat Politècnica de València. Grupo de Tecnología Informática es_ES
dc.description.bibliographicCitation Heras Barberá, SM.; Garcia Pardo Gimenez De Los Galanes, JA.; Ramos-Garijo Font De Mora, R.; Palomares Chust, A.; Botti, V.; Rebollo Pedruelo, M.; Julian Inglada, VJ. (2009). Multi-domain case-based module for customer support. Expert Systems with Applications. 36(3):6866-6873. https://doi.org/10.1016/j.eswa.2008.08.003 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion http://dx.doi.org/10.1016/j.eswa.2008.08.003 es_ES
dc.description.upvformatpinicio 6866 es_ES
dc.description.upvformatpfin 6873 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 36 es_ES
dc.description.issue 3 es_ES
dc.relation.senia 34286
dc.contributor.funder Ministerio de Industria, Turismo y Comercio
dc.contributor.funder European Regional Development Fund
dc.contributor.funder Ministerio de Educación y Ciencia es_ES


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