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TQM and innovation in the service industry: analysis of common aspects and their implementation

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TQM and innovation in the service industry: analysis of common aspects and their implementation

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Cervera Fayos, H. (2015). TQM and innovation in the service industry: Analysis of common aspects and their implementation. http://hdl.handle.net/10251/55537.

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Title: TQM and innovation in the service industry: analysis of common aspects and their implementation
Author:
Director(s): Segarra Oña, María del Val
UPV Unit: Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses
Universitat Politècnica de València. Facultad de Administración y Dirección de Empresas - Facultat d'Administració i Direcció d'Empreses
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2015-09-17
Issued date:
Abstract:
[EN] The increase of competition in local and global market determined the importance of service innovation as a key source support firm’s growth and development. Such a huge economic activity by the service industry ...[+]
Subjects: Innovation , Total quality management , Management innovation , Customer satisfaction , Service industry , TQM
Copyrigths: Reserva de todos los derechos
degree: Máster Universitario en Gestión de Empresas, Productos y Servicios-Màster Universitari en Gestió d'Empreses, Productes i Serveis
Type: Tesis de máster

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