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Development of a total quality management framework in a company of the project management sector

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Development of a total quality management framework in a company of the project management sector

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dc.contributor.advisor García Sabater, José Pedro es_ES
dc.contributor.author García Esteban, Diego es_ES
dc.date.accessioned 2015-10-08T07:26:46Z
dc.date.available 2015-10-08T07:26:46Z
dc.date.created 2015-09-17
dc.date.issued 2015-10-08 es_ES
dc.identifier.uri http://hdl.handle.net/10251/55766
dc.description.abstract [EN] It is worldwide accepted that small and medium companies are playing a vital role in economy. In the European Union, a 99.9% of the establishments have fewer than 500 workers (Cagliano, Blackmon, & Voss, 2001). Nowadays, companies can offer their services in the global market independently from their size, which generates a very competitive situation. Companies are forced to reduce costs innovating, improving operations and speeding up their processes. Consequently, firms -no matter its size- should develop techniques which allow them to anticipate to changes and improve their performance in a continuous way (Sinha, Amir Bolboli, & Reiche, 2013). Much of this can be achieved with Total Quality Management (TQM) and Business Excellence (BE) (Cagliano et al., 2001; Singh, Singh, & Gunasekaran, 2015). The company which is object of this thesis is included inside this frame of small or micro companies. It operates in the field of project and building management in a national scale. Although it already uses some quality management practices, there is a lack of structure or scheme which articulates and develops those ones. The objective of this thesis was to study the concept of TQM and to create a conceptual framework for its implementation in a particular situation. The results of this work could be used by the company as a starting point in the way to BE, or as a guideline in the implementation of TQM in small and micro enterprises. The development of the framework consisted of analyzing the current status of the company by using self-assessment procedures and the description of an implementation plan. This plan contains the steps, which the firm should follow, to implement the results of the self-assessment process in the company’s context. It is important to clarify that this work was done with a limited support from the company. Therefore, the content is based on the observation and experience obtained by working during six months in the firm and the interviews that were held by some of the workers. es_ES
dc.format.extent 109 es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Assessment es_ES
dc.subject Project management es_ES
dc.subject European Foundation for Quality Management (EFQM) es_ES
dc.subject Continuous improvement es_ES
dc.subject Total Quality Management (TQM) es_ES
dc.subject Gestión de calidad total es_ES
dc.subject Mejora contínua es_ES
dc.subject Fundación Europea para la Gestión de la Calidad es_ES
dc.subject Evaluación es_ES
dc.subject Gestión de proyectos es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.subject.other Máster Universitario en Gestión de Empresas, Productos y Servicios-Màster Universitari en Gestió D'Empreses, Productes i Serveis es_ES
dc.title Development of a total quality management framework in a company of the project management sector es_ES
dc.type Tesis de máster es_ES
dc.rights.accessRights Cerrado es_ES
dc.contributor.affiliation Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros Industriales - Escola Tècnica Superior d'Enginyers Industrials es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation García Esteban, D. (2015). Development of a Total Quality Management framework in a company of the Project Management sector. http://hdl.handle.net/10251/55766. es_ES
dc.description.accrualMethod TFGM es_ES
dc.relation.pasarela TFGM\31162 es_ES


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