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The Impact of Environmental Certification on Hotel Guest Ratings

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The Impact of Environmental Certification on Hotel Guest Ratings

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dc.contributor.author Peiró Signes, Angel es_ES
dc.contributor.author Segarra Oña, María del Val es_ES
dc.contributor.author Verma, Rohit es_ES
dc.contributor.author Mondejar Jimenez, Jose es_ES
dc.contributor.author Vargas Vargas, Manuel es_ES
dc.date.accessioned 2016-03-11T15:05:00Z
dc.date.available 2016-03-11T15:05:00Z
dc.date.issued 2013
dc.identifier.issn 1938-9655
dc.identifier.uri http://hdl.handle.net/10251/61747
dc.description.abstract [EN] In this article, we analyze the impact on hotels of the ISO 14001 environmental certification system from the customers perspective. Based on a comparison of customer ratings of 6,850 hotels in Spain with and without ISO 14001 certification, overall guests rate the hotels with ISO 14001 certification higher than those without the certification. These results are stronger for hotel comfort and hotel services compared with other hotel attributes. Moreover, the most significant differences were found in the upscale four-star hotels. While the study does not reveal causes for these findings, the implication is that the highest end five-star luxury hotels do not gain distinctive differentiation by having the ISO 14001 certification, while for three-star hotels, guests price sensitivity overrides environmental concerns. At the four-star level, however, hotels seem to be able to gain a distinct market advantage from environmental certification. For all hotels, the management discipline provided by ISO 14001 can provide a competitive advantage es_ES
dc.description.sponsorship The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The authors would like to thank the Center for Hospitality Research at Cornell University which hosted A. Peiró and M. Segarra as visiting scholars, and the Universitat Politècnica de València for supporting the research project PAID-06-2011-1879.
dc.language Inglés es_ES
dc.publisher SAGE Publications es_ES
dc.relation UPV/PAID-06-2011-1879 es_ES
dc.relation.ispartof Cornell Hospitality Quarterly es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Environmental certification es_ES
dc.subject Customer ratings es_ES
dc.subject ISO 14001 es_ES
dc.subject Spanish hotel industry es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title The Impact of Environmental Certification on Hotel Guest Ratings es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1177/1938965513503488
dc.rights.accessRights Cerrado es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Peiró Signes, A.; Segarra Oña, MDV.; Verma, R.; Mondejar Jimenez, J.; Vargas Vargas, M. (2013). The Impact of Environmental Certification on Hotel Guest Ratings. Cornell Hospitality Quarterly. 55(1):40-51. doi:10.1177/1938965513503488 es_ES
dc.description.accrualMethod Senia es_ES
dc.relation.publisherversion http://dx.doi.org/10.1177/1938965513503488 es_ES
dc.description.upvformatpinicio 40 es_ES
dc.description.upvformatpfin 51 es_ES
dc.type.version info:eu repo/semantics/publishedVersion es_ES
dc.description.volume 55 es_ES
dc.description.issue 1 es_ES
dc.relation.senia 249672 es_ES
dc.identifier.eissn 1938-9663
dc.contributor.funder Universitat Politècnica de València


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