La influencia de una empresa de outsourcing en su sociedad dominante

Abstract

[ES] Para las grandes empresas el retener una serie de operaciones tales como el pago a proveedores, la confección de los estados financieros u otras más específicas del sector se ha convertido en un coste evitable gracias al aumento de las empresas de servicios outsourcing. Polonia y en especial Varsovia han emergido como punto preferido para la contratación de servicios outsourcing por parte de empresas las cuales realizaban anteriormente estas actividades en Estados Unidos o en sus delegaciones locales ¿Por qué el outsourcing es beneficioso para la gestión de la empresa? ¿Cómo afecta una empresa dedicada al outsourcing a su entorno? ¿Cuáles son las tendencias en el mundo del outsourcing?

[EN] During the last lustrum the interest of global enterprises on relocating part of their value chains on countries like Poland or India has increased. Every year, outsourcing companies increase their benefits generated; and sign new deals in the form of business process outsourcing. However, recent studies show the contrary effect: companies with long experience on outsourcing are bringing back those departments in land. Questions related to what is not satisfying clients of outsourcing, considering primary results are obvious in terms of cost saving, are raised on this paper. On the other hand, it has been analyzed why some outsourcing companies gain new clients every year and increase their cooperation with current clients: what do clients perceive as value once cost saving is not an argument anymore? The paper is presented in a way that can be understood as a real case studied from an outsourcing company. Questions and assumptions have been brought to managers dealing with client companies. Interviews have been answered by main actors working on both sides of an outsourcing reality: nearshore and offshore. Main results highlighted are a significant cost decrease of nearly half of the human resources spending, plus all benefits that some outsourcing companies might offer in the form of innovation on the new activities inherited. This paper can assure that outsourcing companies are not merely carrying out operations as received from clients without any aim to improve; nowadays service centers go a step further and try to upgrade what they have received in order to provide a better service which will assure them long term contracts on the future. Cultural barriers while offshoring might harm client´s objectives and this is a consequence that both clients and service centers must avoid. Applied to our studied case, the main conclusions of this paper are that outsourcing does not stop providing better results to clients once cost saving is balanced by similar strategies from competitors. There are companies on the market which go farther and drive innovation into their clients. Furthermore, cooperation between nearshore and offshore is essential to meet satisfactory standards, thus service centers must keep a balance between cost approach and quality approach when locating resources.