Event Management for Sensing Enterprises with Decision Support Systems

Abstract

[EN] Sensing enterprises make use of new technologies to capture real-time information and fed constantly the decision making process. Decision support systems (DSS) are exposed to these real-time events and it is possible to start the decision process from scratch in case any unexpected internal and external events take place. Thus, an event monitoring and management system should interact with the DSS to manage events that might affect their decisions. It should act as a supra-system to identify when decisions made are still valid or need to be reanalysed. The traditional configuration of DSS (where they collect internal and external information of the organization and the decision-maker is involved in the decision-making process) should be extended to treat event management using a monitoring and management system, which monitors internal and external information and facilitate the introduction of no monitored events. This monitor and manager systems become more and more necessary due to the incessant incorporation of new technologies that enables the companies to be more context-sensitive. Furthermore, this new and/or more accurate information, which is obtained for the organization, requires a proper management.