Event Management in Decision-Making processes with Decision Support Systems

Abstract

DSS systems are exposed to events from any decision level of the company and it is possible to start the decision process from scratch in case any unexpected internal and external events take place. Thus, an event monitoring and management system should interact with the DSS to manage events that might affect their decisions. It should act as a supra-system to identify when decisions made are still valid or need to be reanalysed. The traditional configuration of DSS (where they collect internal and external information of the organization and the decision-maker is involved in the decision-making process) should be extended to treat event management using a monitoring and management system which monitors internal and external information and facilitate the introduction of no monitored events.