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Methods of sociological diagnostics in the assessment of staff's competencies: a case of a state museum (St. Petersburg, Russia)

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Methods of sociological diagnostics in the assessment of staff's competencies: a case of a state museum (St. Petersburg, Russia)

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dc.contributor.author Usiaeva, Asiia es_ES
dc.contributor.author Rubtcova, Mariia es_ES
dc.contributor.author Pavlenkova, Irina es_ES
dc.contributor.author Petropavlovskaya, Svetlana es_ES
dc.date.accessioned 2016-11-18T08:19:57Z
dc.date.available 2016-11-18T08:19:57Z
dc.date.issued 2016-01-15
dc.identifier.issn 2340-5317
dc.identifier.uri http://hdl.handle.net/10251/74320
dc.description.abstract [EN] The study is dedicated to research of methods of sociological diagnostics, which can be used in the assessment of staff's competencies. Theoretical framework of this survey is T. Parson’s structural functionalism, the approach that sees the society as a complex system. The research questions were how we can analyze competencies by using sociological diagnostics and what the features of sociological diagnostics are. In order to achieve the target, it was analyzed the assessment of staff's competencies in the museum complex “The Cathedral”, Saint-Petersburg, Russia. Methodology of the research was structured observation, data collected by using “Mystery shopper” method. As a result, it was showed which techniques were applied in the staff’s assessment in this museum. Besides, the researcher discovered the level of museum staff’s competencies and revealed that the least developed employees’ competence was communication with visitors. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València
dc.relation.ispartof International Journal of Production Management and Engineering
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject Sociological diagnostics es_ES
dc.subject Assessment es_ES
dc.subject Staff's competencies es_ES
dc.subject Museum management es_ES
dc.title Methods of sociological diagnostics in the assessment of staff's competencies: a case of a state museum (St. Petersburg, Russia) es_ES
dc.type Artículo es_ES
dc.date.updated 2016-11-18T07:43:34Z
dc.identifier.doi 10.4995/ijpme.2016.4106
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Usiaeva, A.; Rubtcova, M.; Pavlenkova, I.; Petropavlovskaya, S. (2016). Methods of sociological diagnostics in the assessment of staff's competencies: a case of a state museum (St. Petersburg, Russia). International Journal of Production Management and Engineering. 4(1):29-33. https://doi.org/10.4995/ijpme.2016.4106 es_ES
dc.description.accrualMethod SWORD es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2016.4106 es_ES
dc.description.upvformatpinicio 29 es_ES
dc.description.upvformatpfin 33 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 4
dc.description.issue 1
dc.identifier.eissn 2340-4876
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