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Measuring performance at the supply chain level: the role of the chain director

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Measuring performance at the supply chain level: the role of the chain director

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dc.contributor.author De Haan, Job A.C. es_ES
dc.contributor.author Sacristán-Díaz, Macarena es_ES
dc.date.accessioned 2016-12-13T14:38:28Z
dc.date.available 2016-12-13T14:38:28Z
dc.date.issued 2016-06
dc.identifier.uri http://hdl.handle.net/10251/75181
dc.description.abstract [EN] Supply chains lack their own across-the-board managers that can design and implement a performance measurement system (PMS), nor do they have an explicit overall strategy from which the PMS can be derived. The focus of this article is to develop a qualitative theoretical model on PM in supply chains to explore how to adopt PMS as a tool to implement collaboration and integration in chains. The exploratory nature of the research question determined our use of a multiple case study. Two focal firms in the agro-food sector from Spain and the Netherlands, serving a total of five different chains, illustrate the message of the model.The findings show when an attempt to implement a PMS at the supply chain level might be appropriate and effective (if a chain exists and has a director), and how the system’s content should be focused on what is needed to improve chain performance (with end customers’ demands as a starting point). The paper highlights the benefits obtained by the other partners if they comply with the best informed supply chain member in the development of the chain’s PMS, as well as how a PMS cannot be developed when none of the partners can be labelled as chain director. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València
dc.relation.ispartof Working Papers on Operations Management
dc.rights Reconocimiento (by) es_ES
dc.subject Supply Chain Management es_ES
dc.subject External Integration es_ES
dc.subject Performance Measurement es_ES
dc.subject Chain Director es_ES
dc.subject Agro-industry es_ES
dc.title Measuring performance at the supply chain level: the role of the chain director es_ES
dc.type Artículo es_ES
dc.date.updated 2016-12-13T14:22:56Z
dc.identifier.doi 10.4995/wpom.v7i1.5380
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation De Haan, JA.; Sacristán-Díaz, M. (2016). Measuring performance at the supply chain level: the role of the chain director. Working Papers on Operations Management. 7(1):1-21. https://doi.org/10.4995/wpom.v7i1.5380 es_ES
dc.description.accrualMethod SWORD es_ES
dc.relation.publisherversion https://doi.org/10.4995/wpom.v7i1.5380 es_ES
dc.description.upvformatpinicio 1 es_ES
dc.description.upvformatpfin 21 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 7
dc.description.issue 1
dc.identifier.eissn 1989-9068
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