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CBR model for the intelligent management of customer support centers

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CBR model for the intelligent management of customer support centers

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Heras Barberá, SM.; Garcia Pardo Gimenez De Los Galanes, JA.; Ramos-Garijo Font De Mora, R.; Palomares Chust, A.; Julian Inglada, VJ.; Rebollo Pedruelo, M.; Botti, V. (2006). CBR model for the intelligent management of customer support centers. En Lecture Notes in Computer Science. Springer Verlag (Germany). 663-670. https://doi.org/10.1007/11875581_80

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Título: CBR model for the intelligent management of customer support centers
Autor: Heras Barberá, Stella María Garcia Pardo Gimenez De Los Galanes, Juan Angel Ramos-Garijo Font de Mora, Rafael Palomares Chust, Alberto Julian Inglada, Vicente Javier Rebollo Pedruelo, Miguel Botti, V.
Entidad UPV: Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació
Universitat Politècnica de València. Facultad de Administración y Dirección de Empresas - Facultat d'Administració i Direcció d'Empreses
Universitat Politècnica de València. Escola Tècnica Superior d'Enginyeria Informàtica
Universitat Politècnica de València. Escuela Politécnica Superior de Gandia - Escola Politècnica Superior de Gandia
Fecha difusión:
Resumen:
[EN] In this paper, a new CBR system for Technology Management Centers is presented. The system helps the staff of the centers to solve customer problems by finding solutions successfully applied to similar problems ...[+]
Derechos de uso: Reserva de todos los derechos
ISBN: 3-540-45485-3
Fuente:
Lecture Notes in Computer Science. (issn: 0302-9743 )
DOI: 10.1007/11875581_80
Editorial:
Springer Verlag (Germany)
Versión del editor: https://link.springer.com/chapter/10.1007/11875581_80
Título del congreso: 7th International Conference on Intelligent Data Engineering and Automated Learning (IDEAL 2006)
Lugar del congreso: Burgos, Spain
Fecha congreso: September 20-23, 2006
Serie: Lecture Notes in Computer Science;4224
Código del Proyecto:
info:eu-repo/grantAgreement/MITURCO//FIT-340001-2004-11/ES/GESTION INTEGRAL E INTELIGENTE DE CENTROS DE EXPLOTACION DE SERVICIOS TECNOLOGICOS Y DE ATENCION A USUARIOS. APLICACION EN SERVICIOS PUBLICOS CRITICOS PARA LOS CIUDADANOS/
Agradecimientos:
Financial support from Spanish government under grant PROFIT FIT-340001-2004-11 is gratefully acknowledge
Tipo: Capítulo de libro Comunicación en congreso

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