- -

Developing a performance management model for the implementation of TQM practices in public education centres

RiuNet: Institutional repository of the Polithecnic University of Valencia

Share/Send to

Cited by

Statistics

Developing a performance management model for the implementation of TQM practices in public education centres

Show simple item record

Files in this item

dc.contributor.author Mateos Ronco, Alicia María es_ES
dc.contributor.author Hernández Mezquida, Jose Manuel es_ES
dc.date.accessioned 2017-05-11T15:14:07Z
dc.date.available 2017-05-11T15:14:07Z
dc.date.issued 2016-08-05
dc.identifier.issn 1478-3363
dc.identifier.uri http://hdl.handle.net/10251/81007
dc.description.abstract [EN] Achieving excellence in public education centre management is a means to attain higher quality in education. This can be reached by implementing performance management. This paper proposes a comprehensive management tool, in the form of a balanced scorecard (BSC), for non-university public education centres, using the European Foundation for Quality Management excellence model as a framework for the implementation, evaluation and improvement of quality. This management system brings total quality management practices to education centres and is specifically designed to cater for their individual requirements. In our study, a strategic map of these organisations was devised after cause-and-effect relationships were identified based on their strategic objectives, and after defining the different areas in which action was required. The Delphi method enabled us to obtain a set of indicators which were identified by experts as being particularly relevant for measuring performance and monitoring strategy. Based on a qualitative analysis of the results, a BSC was drawn up. Its validity and reliability were proved by the high level of consensus reached by the experts. This tool will lead to improved efficiency in the management of educational centres, and is a valuable instrument to better understand factors that determine the performance of educational management and the achievement of excellent results. es_ES
dc.language Inglés es_ES
dc.publisher Taylor & Francis (Routledge) es_ES
dc.relation.ispartof Total Quality Management and Business Excellence es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject EFQM model es_ES
dc.subject TQM es_ES
dc.subject Public education centres es_ES
dc.subject Balanced scorecard es_ES
dc.subject Delphi method es_ES
dc.subject.classification ECONOMIA, SOCIOLOGIA Y POLITICA AGRARIA es_ES
dc.subject.classification ECONOMIA FINANCIERA Y CONTABILIDAD es_ES
dc.title Developing a performance management model for the implementation of TQM practices in public education centres es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1080/14783363.2016.1216309
dc.rights.accessRights Abierto es_ES
dc.date.embargoEndDate 2018-02-05 es_ES
dc.contributor.affiliation Universitat Politècnica de València. Facultad de Administración y Dirección de Empresas - Facultat d'Administració i Direcció d'Empreses es_ES
dc.description.bibliographicCitation Mateos Ronco, AM.; Hernandez Mezquida, JM. (2016). Developing a performance management model for the implementation of TQM practices in public education centres. Total Quality Management and Business Excellence. 1-33. doi:10.1080/14783363.2016.1216309 es_ES
dc.description.accrualMethod Senia es_ES
dc.relation.publisherversion http://dx.doi.org/10.1080/14783363.2016.1216309 es_ES
dc.description.upvformatpinicio 1 es_ES
dc.description.upvformatpfin 33 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.relation.senia 334483 es_ES
dc.identifier.eissn 1478-3371


This item appears in the following Collection(s)

Show simple item record