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Systemic Design Method for Co-creation of 3D Printing Service

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Systemic Design Method for Co-creation of 3D Printing Service

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dc.contributor.author Zhou, Ding es_ES
dc.contributor.author Jiang, Jiabei es_ES
dc.contributor.author Zou, Yuqing es_ES
dc.date.accessioned 2017-09-20T06:30:06Z
dc.date.available 2017-09-20T06:30:06Z
dc.date.issued 2016-10-27
dc.identifier.isbn 9788490484401
dc.identifier.uri http://hdl.handle.net/10251/87556
dc.description.abstract [EN] Background: As one of the objectives of Design for Additive Manufacture, the customized geometry promotes 3D printing to increasingly realize product customization in the service market. Defined as a business strategy which focuses on customer experience and interaction, co-creation is expected to obtain a fast-growing market volume. Recently, some co-creation of 3D printing service (3DPS) has been released to realize value creation. Despite of its rapid growth, there are rare researches on this field, especially those about its design method. Aim: To define a systematic design method for developing the co-creation of 3DPS. Method: Firstly, this research distinguished ambiguous type and definite type of 3DPS cocreation. The latter was taken as the current research object, because it presents the services scope more clearly. Furthermore, in order to solve the problem about the research, that is, what the essential components constructing the 3DPS co-creation are, evidence needed to be collected based on observation of the mentioned cases. Therefore, holistic multiple-case study of 3DPS co-creation samples was designed and conducted, as it was herein applied as the research method. This research is divided into three sections. The first section presents the preparation for data collection, including case selection and the formulation of evidence collection. The second section analyzes the collected evidences. Based on the evidence analysis, the third section concludes the knowledge of 3DPS cocreation. In order to collect adequate evidences, a pair of models was applied to build a framework. The first one is the Den Hertog's service innovation model which presents four dimensions including new service concept, new client interface, new service delivery system, and technological options. The other model refers to the building blocks of interactions for value co-creation: dialogue, access, risk-benefits, and transparency. It presents the components in basis construction, which are necessary for the interactions between a consumer and a service provider. Finding: the system of 3DPS co-creation is composed by three dialogues including related accesses and interfaces, and the to-be-3D printed outcome. The three accesses provide customers with the entrances of knowing service concept, co-creating geometry, and accepting service delivery. The interfaces bring corresponding dialogues between accesses and customer to reach each process goal. The outcome of co-creation refers to the 3D printed artifact or 3D digital model. Conclusion: This research proposes a four-step systemic design method for co-creation of 3DPS. Firstly, the dialogue with the interface of service concept introduction and the access to know it is constructed. Secondly, the dialogue based on the interface of cocreation with design variables, and the access of co-creating geometry is built. WebGL supports its 3D graphics. Thirdly, the interface of purchasing or downloading, and the access of accepting service delivery compose the dialogue of this step. Fourthly, the customized artifact shall be treated by 3D printing and then delivered to customers; or a 3D digital model gets ready for downloading. es_ES
dc.format.extent 17 es_ES
dc.language Inglés es_ES
dc.publisher Editorial Universitat Politècnica de València es_ES
dc.relation.ispartof Systems&design:beyond processes and thinking es_ES
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject Co-creation es_ES
dc.subject 3D printing service es_ES
dc.subject Product customization es_ES
dc.subject Service innovation es_ES
dc.subject Design method es_ES
dc.title Systemic Design Method for Co-creation of 3D Printing Service es_ES
dc.type Capítulo de libro es_ES
dc.type Comunicación en congreso es_ES
dc.identifier.doi 10.4995/IFDP.2015.3144
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Zhou, D.; Jiang, J.; Zou, Y. (2016). Systemic Design Method for Co-creation of 3D Printing Service. En Systems&design:beyond processes and thinking. Editorial Universitat Politècnica de València. 883-900. https://doi.org/10.4995/IFDP.2015.3144 es_ES
dc.description.accrualMethod OCS es_ES
dc.relation.conferencename Systems & Design: Beyond Processes and Thinking es_ES
dc.relation.conferencedate June 22-24,2016 es_ES
dc.relation.conferenceplace Valencia, Spain es_ES
dc.relation.publisherversion http://ocs.editorial.upv.es/index.php/IFDP/IFDP/paper/view/3144 es_ES
dc.description.upvformatpinicio 883 es_ES
dc.description.upvformatpfin 900 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.relation.pasarela OCS\3144 es_ES


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