- -

Web 2.0, social capital and work performance in service companies: the employees view

RiuNet: Repositorio Institucional de la Universidad Politécnica de Valencia

Compartir/Enviar a

Citas

Estadísticas

  • Estadisticas de Uso

Web 2.0, social capital and work performance in service companies: the employees view

Mostrar el registro completo del ítem

Tormo-Carbó, G.; Seguí-Mas, E.; Oltra, V. (2014). Web 2.0, social capital and work performance in service companies: the employees view. Service Business. 8(3):439-452. https://doi.org/10.1007/s11628-014-0248-8

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/112486

Ficheros en el ítem

Metadatos del ítem

Título: Web 2.0, social capital and work performance in service companies: the employees view
Autor: Tormo-Carbó, Guillermina Seguí-Mas, Elies Oltra, Victor
Entidad UPV: Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses
Universitat Politècnica de València. Departamento de Economía y Ciencias Sociales - Departament d'Economia i Ciències Socials
Fecha difusión:
Resumen:
[EN] Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 ...[+]
Palabras clave: Web 2.0 , Social capital , Work performance , Spanish service companies , Employees
Derechos de uso: Cerrado
Fuente:
Service Business. (issn: 1862-8516 )
DOI: 10.1007/s11628-014-0248-8
Editorial:
Springer-Verlag
Versión del editor: https://doi.org/10.1007/s11628-014-0248-8
Código del Proyecto:
info:eu-repo/grantAgreement/UPV//SP20120916/
info:eu-repo/grantAgreement/MICINN//ECO2011-29863/ES/ORIENTACION EMPRENDEDORA, ESTRATEGIA DE CONOCIMIENTO Y CAPACIDAD DE ABSORCION EN EMPRESAS DE ALTA Y BAJA TECNOLOGIA/
Agradecimientos:
The authors would like to thank the Universitat Politècnica de València (Grant SP20120916) and the Spanish Ministry of Economy and Competitiveness (Grant ECO2011-29863) for their financial support for this research.
Tipo: Artículo

References

Akehurst G (2009) User generated content: the use of blogs for tourism organisations and tourism consumers. Serv Bus 3(1):51–61

Andrews D, Preece J, Turoff M (2002) A conceptual framework for demographic groups resistant to on-line community interaction. Int J Electron Commer 6(3):9–24

Balasubramanian S, Mahajan V (2001) The economic leverage of the virtual community. Int J Electron Commer 5(3):103–138 [+]
Akehurst G (2009) User generated content: the use of blogs for tourism organisations and tourism consumers. Serv Bus 3(1):51–61

Andrews D, Preece J, Turoff M (2002) A conceptual framework for demographic groups resistant to on-line community interaction. Int J Electron Commer 6(3):9–24

Balasubramanian S, Mahajan V (2001) The economic leverage of the virtual community. Int J Electron Commer 5(3):103–138

Boulding W, Staelin R, Ehret M, Johnston WJ (2005) A customer relationship management roadmap: what is known, potential pitfalls, and where to go. J Mark 69(4):155–166

Brass DJ, Butterfield KD, Skaggs BC (1998) Relationships and unethical behavior: a social network perspective. Acad Manag Rev 23(1):14–31

Burt RS (1992) Structural holes: the social structure of competition. Harvard University Press, Cambridge

Castells M (1996) The rise of the network society, the information age: economy, society and culture, vol I. Blackwell Publishers, Malden

Cohen WM, Levinthal DA (1990) Absorptive capacity: a new perspective on learning and innovation. Admin Sci Q 35(1):128–153

Cormode G, Krishnamurthy B (2008) Key differences between Web 1.0 and Web 2.0. First Monday, 13(6).

Dholakia UM, Bagozzi RP, Pearo LK (2004) A social influence model of consumer participation in network-and small-group-based virtual communities. Int J Res Mark 21(3):241–263

Eccles JS, Wigfield A (2002) Motivational beliefs, values, and goals. Annu Rev Psychol 53(1):109–132

Ellison NB, Steinfield C, Lampe C (2007) The benefits of Facebook “friends:” social capital and college students’ use of online social network sites. J Comput-Mediat Commun 12(4):1143–1168

Fralinger B, Owens R (2011) YouTube as a learning tool. J Coll Teach Learn 6(8):15–28

Fumero A, García M (2008) Redes sociales: contextualización de un fenómeno dos-punto-cero. Telos 76:56–68

Grabner-Kräuter S (2009) Web 2.0 social networks: the role of trust. J Bus Ethics 90(4):505–522

Hambleton RK (1994) Guidelines for adapting educational and psychological tests: a progress report. Eur J Psychol Assess 10(3):229–244

Hargittai E (2007) Whose space? Differences among users and non-users of social network sites. J Comput-Mediat Commun 13(1):276–297

Holbrook MB (1986) Emotion in the consumption experience: toward a new model of the human consumer. In: Peterson RA, Hoyer WD, Wilson WR (eds) The role of affect in consumer behavior: emerging theories and applications. D. C Heath and Company, Lexington, pp 17–52

Hoover JN (2007) Fire enterprise 2.0 start ups worth a second look. Information week, June 18.

Huang WHD, Hood DW, Yoo SJ (2013) Gender divide and acceptance of collaborative Web 2.0 applications for learning in higher education. Internet High Educ 16:57–65

Huarng KH, Yu THK, Huang JJ (2010) The impacts of instructional video advertising on customer purchasing intentions on the Internet. Serv Bus 4(1):27–36

INCUAL (2014) Instituto Nacional de Cualificaciones. http://www.educacion.gob.es/educa/incual/ice_incual.html . Accessed 13 Jan 2014.

Jacobs J (1961) The life and death of great American cities. Random House, New York

Kankanhalli A, Tan BC, Wei KK (2005) Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quart 29(1):113–143

Kaplan AM, Haenlein M (2010) Users of the world, unite! The challenges and opportunities of social media. Bus Horiz 53(1):59–68

Kundisch D, Zorzi R (2009) Enhancing the quality of financial advice with Web 2.0.: an approach considering social capital in the private asset allocation. Proceedings of the Fifteenth Americas Conference on Information Systems.

Lai LS, Turban E (2008) Groups formation and operations in the Web 2.0 environment and social networks. Group Decis Negot 17(5):387–402

Lee SH, DeWester D, Park SR (2008) Web 2.0 and opportunities for small business. Serv Bus 2(4):335–345

Lee SM, Kim J, Choi Y (2009) Effects of IT knowledge and media selection on operational performance of small firms. Small Bus Econ 32(3):241–257

Lee SM, Kim T, Noh Y (2010) Success factors of platform leadership in web 2.0 service business. Serv Bus 4(2):89–103

Lee SG, Trimi S, Byun WK, Kang M (2011) Innovation and imitation effects in Metaverse service adoption. Serv Bus 5(2):155–172

Lim S, Trimi S, Lee HH (2010) Web 2.0 service adoption and entrepreneurial orientation. Serv Bus 4(3/4):197–207

Lin N (2001) Social capital: a theory of social structure and action. Cambridge University Press, Cambridge

Lin SW, Liu YC (2012) The effects of motivations, trust, and privacy concern in social networking. Serv Bus 6(4):411–424

Macaulay LA, Keeling K, Mcgoldrick P, Dafoulas G, Kalaitzakis E, Keeling D (2007) Co-evolving e-tail and on-line communities: conceptual framework. Int J Electron Commerce 11(4):53–77

McAfee A (2006) Enterprise 2.0: the dawn of emergent collaboration. Eng Manag Rev, IEEE 34(3):38

Mehdizadeh S (2010) Self-presentation 2.0: narcissism and self-esteem on Facebook. Cyberpsychol Behav Soc Netw 13(4):357–364

Mithas S, Krishnan MS, Fornell C (2005) Why Customer Relationship Management applications affect customer satisfaction? J Market 69(4):201–209

Muñiz J, Hambleton RK (1996) Directrices para la traducción y adaptación de los tests. Papeles del Psicólogo 66:63–70

Nahapiet J, Ghoshal S (1998) Social capital, intellectual capital and the organizational advantage. Acad Manag Rev 23(2):242–266

Olson DL, Rosacker K (2013) Crowdsourcing and open source software participation. Serv Bus 7(4):499–511

Payne A, Frow P (2005) A strategic framework for Customer Relationship Management. J Market 69(4):167–176

Pempek TA, Yermolayeva YA, Calvert SL (2009) College students’ social networking experiences on Facebook. J Appl Dev Psychol 30(3):227–238

Portes A (1998) Social capital: its origins and applications in modern sociology. Annu Rev Sociol 24:1–25

Putnam R (2000) Bowling alone: the collapse and revival of American community. Simon and Schuster, New York

Royston P (1992) Approximating the Shapiro–Wilk W Test for non-normality. Stat Comput 2(3):117–119

Sánchez-Fernández R, Iniesta-Bonillo MÁ (2007) The concept of perceived value: a systematic review of the research. Mark Theory 7(4):427–451

Sinclaire JK, Vogus CE (2011) Adoption of social networking sites: and exploratory adaptive structuration perspective for global organizations. Inf Technol Manag 12(4):293–314

Thelwall M (2008) Social networks, gender, and friending: an analysis of MySpace member profiles. J Am Soc Inform Sci Tech 59(8):1321–1330

Tikkanen H, Hietanen J, Henttonen T, Rokka J (2009) Exploring virtual worlds: success factors in virtual world marketing. Manag Decis 47(8):1357–1381

UNESCO (2014) ISCED: International Standard Classification of Education. http://www.uis.unesco.org/Education/Pages/international-standard-classification-of-education.aspx . Accessed 13 Jan 2014.

Van de Vijver F, Hambleton RK (1996) Translating tests: some practical guidelines. Eur Psychol 1(2):89–99

Venkatesh V, Morris MG, Davis GB, Davis FD (2003) User acceptance of information technology: toward a unified view. MIS Quart 7(3):425–478

Voss KE, Spangenberg ER, Grohmann B (2003) Measuring the hedonic and utilitarian dimensions of consumer attitude. J Mark Res 40(3):310–320

Wu SY, Wang ST, Liu EZF, Hu DC, Hwang WY (2012) The influences of social self-efficacy on social trust and social capital: a case study of Facebook. Turk Online J Educ Technol 11(2):246–254

Zheng W (2010) A social capital perspective of innovation from individuals to nations: where is empirical literature directing us? Int J Manag Rev 12(2):151–183

Zhou T, Li H, Liu Y (2010) The effect of flow experience on mobile SNS users’ loyalty. Ind Manag Data Syst 110(6):930–946

[-]

recommendations

 

Este ítem aparece en la(s) siguiente(s) colección(ones)

Mostrar el registro completo del ítem