Communicating Corporate Social Responsibility through Twitter: a topic model analysis on selected companies

Abstract

[EN] Social media are fundamental in creating new opportunities for firms and they represent a relevant tool for the communication and the engagement with customers. The purpose of this paper is to analyse the communication of Corporate Social Responsibility (CSR) activities on Twitter. We consider the listed companies included in the Dow Jones Industrial Average Index and we implement a topic model analysis on their timelines. In order to identify the topic discussed, their correlation, and their evolution over time and sectors, we apply the Structural Topic Model algorithm, which allows estimating the model including document-level metadata. This model proves to be a powerful tool for topic detection and for estimating the effects of document-level metadata. Indeed, we find that the topics are overall well identified, and the model allows catching signals from the data. Finally, we discuss issues related to the validity of the analysis, including data quality problems.