Authentic Assessment in Higher Education: A Collaborative Approach

Abstract

[EN] This research explores a collaborative learning experience using Authentic Assessment between businesses in a European City and a Higher Education (HE) Institution. Using the umbrella of Authentic Assessment, MBA students solve a problem through Problem Based Learning (PBL) while working with businesses and City Hall. Students explore the concepts of ‘best practice’ in service delivery in the City. A mixed methods research methodology was applied to gather the primary data. The aim was to examine this collaborative approach to PBL using Authentic Assessment for the students while enhancing their overall learning experience and to gather their feedback and that of participating businesses. The outcome resulted in the development of a Service Charter for the City, through an interactive student assessment strategy. Further recommendations for training business owners on how to deliver ‘best practice’ for service delivery are also proposed. Authentic Assessment through collaborative learning works and has many benefits.