- -

Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA

RiuNet: Repositorio Institucional de la Universidad Politécnica de Valencia

Compartir/Enviar a

Citas

Estadísticas

  • Estadisticas de Uso

Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA

Mostrar el registro sencillo del ítem

Ficheros en el ítem

[Cerrado]
Nombre: TFG - Necchi, E..pdf
Tamaño: 2.908Mb
Formato: PDF
Descripción: TFG
Solicitar una copia al autor
dc.contributor.advisor Ivo Dormio, Alberto es_ES
dc.contributor.advisor Abdel Malek, Layek es_ES
dc.contributor.advisor Pham, Hoang es_ES
dc.contributor.author Necchi, Elisa es_ES
dc.date.accessioned 2016-03-22T10:30:14Z
dc.date.available 2016-03-22T10:30:14Z
dc.date.created 2013-10
dc.date.issued 2016-03-22
dc.identifier.uri http://hdl.handle.net/10251/62014
dc.description.abstract The aim of the project is to compare the customer satisfaction of two different countries, Italy and USA through the tool of the survey. The search scope is the coffee shop. The customer is asked to rate which factors are more important in a coffee shop, and which are the favorites places where to get a coffee. The markets analyzed in this project, Italy and USA, even if are very different in a cultural and economical point of view, are similar in the large amount of coffee imported and consumed every year. The surveys are collected among friends and relatives; the results are analyzed in order to find analogies and differences between the customers satisfaction of these two countries es_ES
dc.format.extent 67 es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Coffee shop es_ES
dc.subject Customer satisfaction es_ES
dc.subject Marketing es_ES
dc.subject.other Grado en Ingeniería Mecánica-Grau en Enginyeria Mecànica es_ES
dc.title Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA es_ES
dc.type Proyecto/Trabajo fin de carrera/grado es_ES
dc.rights.accessRights Cerrado es_ES
dc.contributor.affiliation Universitat Politècnica de València. Escuela Técnica Superior de Ingeniería del Diseño - Escola Tècnica Superior d'Enginyeria del Disseny es_ES
dc.description.bibliographicCitation Necchi, E. (2013). Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA. Universitat Politècnica de València. http://hdl.handle.net/10251/62014 es_ES
dc.description.accrualMethod Archivo delegado es_ES


Este ítem aparece en la(s) siguiente(s) colección(ones)

Mostrar el registro sencillo del ítem