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Exploring the relationship between co-creation and satisfaction using QCA

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Exploring the relationship between co-creation and satisfaction using QCA

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dc.contributor.author Navarro, Susana es_ES
dc.contributor.author Llinares Millán, María del Carmen es_ES
dc.contributor.author Garzon, Dolores es_ES
dc.date.accessioned 2017-06-16T15:54:24Z
dc.date.available 2017-06-16T15:54:24Z
dc.date.issued 2016-04
dc.identifier.issn 0148-2963
dc.identifier.uri http://hdl.handle.net/10251/83081
dc.description.abstract ustomer behavior is one of the key components of value co-creation. Several authors believe that co-creation generates satisfaction. However, few studies exist that focus on that relationship. This study explores the relationship between value co-creation and customer satisfaction in spa services through a fuzzy-set qualitative comparative analysis (fsQCA). QCA analysis allows exploring the relations between the variables. The main contribution of this article is going beyond identifying the concrete co-creation variables that relate to satisfaction. The sample consists of hotel clients that use the spa service. es_ES
dc.language Inglés es_ES
dc.publisher Elsevier es_ES
dc.relation.ispartof Journal of Business Research es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Value co-creation es_ES
dc.subject Customer satisfaction es_ES
dc.subject fsQCA es_ES
dc.subject Hotel industry es_ES
dc.subject Qualitative comparative analysis es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title Exploring the relationship between co-creation and satisfaction using QCA es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1016/j.jbusres.2015.10.103
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Navarro, S.; Llinares Millán, MDC.; Garzon, D. (2016). Exploring the relationship between co-creation and satisfaction using QCA. Journal of Business Research. 69(4):1336-1339. doi:10.1016/j.jbusres.2015.10.103 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.1016/j.jbusres.2015.10.103 es_ES
dc.description.upvformatpinicio 1336 es_ES
dc.description.upvformatpfin 1339 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 69 es_ES
dc.description.issue 4 es_ES
dc.relation.senia 298396 es_ES


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