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ANALYSIS OF THE QUALITY OF THE WHOLE JOURNEY (DOOR-TO-DOOR) PASSENGER EXPERIENCE

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ANALYSIS OF THE QUALITY OF THE WHOLE JOURNEY (DOOR-TO-DOOR) PASSENGER EXPERIENCE

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dc.contributor.author Herrero Tomás, María Dolores es_ES
dc.contributor.author González Viosca, Emilio es_ES
dc.date.accessioned 2017-11-06T08:00:20Z
dc.date.available 2017-11-06T08:00:20Z
dc.date.issued 2016-06-01
dc.identifier.isbn 9788460899600
dc.identifier.uri http://hdl.handle.net/10251/90478
dc.description.abstract [EN] European cities increasingly face problems caused by transport and traffic. A key factor for all transport operators is the quality of the passenger experience as this particularly, affects the uptake of the service. A comprehensive study (METPEX FP7 EU project - www.metpex.eu) developed by a consortium of 16 European partners has analysed the quality of the whole journey (door-todoor) passenger experience, including private or individual forms transport and attending to specific need of users’ groups. For this purpose, a tool with a technological basis was used to collect data from 8 trial cities: Bucharest (Romania), Coventry (United Kingdom), Dublin (Ireland), Grevena (Greece), Rome (Italy), Stockholm (Sweden), Valencia (Spain) and Vilnius (Lithuania); and five FIA motorist networks countries. For a correct evaluation of quality experience, it was deployed a subset of key variables derived from the comprehensive set of potential satisfaction factors that were studied for each pilot city. In this paper, results of the travel experience are showed, including analysis of variables affecting behavior and feelings of passengers es_ES
dc.format.extent 9 es_ES
dc.language Inglés es_ES
dc.publisher Editorial Universitat Politècnica de València es_ES
dc.relation.ispartof XII Congreso de ingeniería del transporte. 7, 8 y 9 de Junio, Valencia (España) es_ES
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject Quality es_ES
dc.subject Journey es_ES
dc.subject Transport es_ES
dc.title ANALYSIS OF THE QUALITY OF THE WHOLE JOURNEY (DOOR-TO-DOOR) PASSENGER EXPERIENCE es_ES
dc.type Capítulo de libro es_ES
dc.type Comunicación en congreso es_ES
dc.identifier.doi 10.4995/CIT2016.2015.4083
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Herrero Tomás, MD.; González Viosca, E. (2016). ANALYSIS OF THE QUALITY OF THE WHOLE JOURNEY (DOOR-TO-DOOR) PASSENGER EXPERIENCE. En XII Congreso de ingeniería del transporte. 7, 8 y 9 de Junio, Valencia (España). Editorial Universitat Politècnica de València. 2166-2174. https://doi.org/10.4995/CIT2016.2015.4083 es_ES
dc.description.accrualMethod OCS es_ES
dc.relation.conferencename CIT2016. Congreso de Ingeniería del Transporte es_ES
dc.relation.conferencedate June 07-09,2016 es_ES
dc.relation.conferenceplace Valencia, Spain es_ES
dc.relation.publisherversion http://ocs.editorial.upv.es/index.php/CIT/CIT2016/paper/view/4083 es_ES
dc.description.upvformatpinicio 2166 es_ES
dc.description.upvformatpfin 2174 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.relation.pasarela OCS\4083 es_ES


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