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Protocol: action planning for action research about kaizen in public organizations. The case of higher education

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Protocol: action planning for action research about kaizen in public organizations. The case of higher education

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dc.contributor.author Marin-Garcia, Juan A. es_ES
dc.contributor.author Garcia-Sabater, Julio J. es_ES
dc.contributor.author Maheut, Julien es_ES
dc.date.accessioned 2018-09-13T06:56:16Z
dc.date.available 2018-09-13T06:56:16Z
dc.date.issued 2018-06-29
dc.identifier.uri http://hdl.handle.net/10251/107192
dc.description.abstract [EN] In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the organization; we identify the relevance of the topic to generate an academic contribution and propose an action plan or work protocol. Although we have focused on a public higher education organization, this protocol can be applicable without requiring too many adaptations, to any public service (at least in the Spanish context). es_ES
dc.description.abstract [ES] En este protocolo completamos las tres primeras etapas de la investigación acción para analizar posibilidades de mejora continua de procesos en universidades públicas. Definimos el problema o área de mejora en la organización; identificamos la relevancia del tema para generar una contribución académica y proponemos un plan de acción o protocolo de trabajo. Aunque nos hayamos centrado en una organización de educación superior pública, este protocolo puede ser aplicable sin precisar demasiadas adaptaciones, a cualquier servicio público (al menos en el contexto español). es_ES
dc.language Español es_ES
dc.publisher Universitat Politècnica de València
dc.relation.ispartof Working Papers on Operations Management
dc.rights Reconocimiento (by) es_ES
dc.subject Protocol es_ES
dc.subject Action-research es_ES
dc.subject Kaizen es_ES
dc.subject Continuous improvement es_ES
dc.subject Higher education es_ES
dc.subject Process improvement es_ES
dc.subject Public services es_ES
dc.subject Investigación-acción es_ES
dc.subject Mejora continua es_ES
dc.subject Universidad es_ES
dc.subject Mejora procesos es_ES
dc.subject Servicios públicos es_ES
dc.title Protocol: action planning for action research about kaizen in public organizations. The case of higher education es_ES
dc.title.alternative Protocolo: plan de acción para investigación-acción sobre mejora continua en servicios públicos. Aplicación a educación universitaria es_ES
dc.type Artículo es_ES
dc.date.updated 2018-09-12T12:55:06Z
dc.identifier.doi 10.4995/wpom.v9i1.8990
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros Industriales - Escola Tècnica Superior d'Enginyers Industrials es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Marin-Garcia, JA.; Garcia-Sabater, JJ.; Maheut, J. (2018). Protocol: action planning for action research about kaizen in public organizations. The case of higher education. Working Papers on Operations Management. 9(1):1-13. https://doi.org/10.4995/wpom.v9i1.8990 es_ES
dc.description.accrualMethod SWORD es_ES
dc.relation.publisherversion https://doi.org/10.4995/wpom.v9i1.8990 es_ES
dc.description.upvformatpinicio 1 es_ES
dc.description.upvformatpfin 13 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 9
dc.description.issue 1
dc.identifier.eissn 1989-9068
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