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Protocol: action planning for action research about kaizen in public organizations. The case of higher education

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Protocol: action planning for action research about kaizen in public organizations. The case of higher education

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Marin-Garcia, JA.; Garcia-Sabater, JJ.; Maheut, J. (2018). Protocol: action planning for action research about kaizen in public organizations. The case of higher education. Working Papers on Operations Management. 9(1):1-13. https://doi.org/10.4995/wpom.v9i1.8990

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Título: Protocol: action planning for action research about kaizen in public organizations. The case of higher education
Otro titulo: Protocolo: plan de acción para investigación-acción sobre mejora continua en servicios públicos. Aplicación a educación universitaria
Autor: Marin-Garcia, Juan A. Garcia-Sabater, Julio J. Maheut, Julien
Entidad UPV: Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros Industriales - Escola Tècnica Superior d'Enginyers Industrials
Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses
Fecha difusión:
Resumen:
[EN] In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the ...[+]


[ES] En este protocolo completamos las tres primeras etapas de la investigación acción para analizar posibilidades de mejora continua de procesos en universidades públicas. Definimos el problema o área de mejora en la ...[+]
Palabras clave: Protocol , Action-research , Kaizen , Continuous improvement , Higher education , Process improvement , Public services , Investigación-acción , Mejora continua , Universidad , Mejora procesos , Servicios públicos
Derechos de uso: Reconocimiento (by)
Fuente:
Working Papers on Operations Management. (eissn: 1989-9068 )
DOI: 10.4995/wpom.v9i1.8990
Editorial:
Universitat Politècnica de València
Versión del editor: https://doi.org/10.4995/wpom.v9i1.8990
Tipo: Artículo

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