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Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America

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Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America

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Lucio Nieto, T.; Gonzalez-Bañales, D. (2020). Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America. Editorial Universitat Politècnica de València. 21-34. https://doi.org/10.4995/INN2019.2019.10048

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/151195

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Title: Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America
Author: Lucio Nieto, Teresa Gonzalez-Bañales, Dora
Issued date:
Abstract:
[EN] This paper presents the case of evolution and lessons learned in information technology service management (ITSM) of a World Food Company in Latin America, with an emphasis on their process-driven strategy for integral ...[+]
Subjects: Innovation , Teaching Technologies , Documentation , Service Management Office , ITSM , IT Governance , Service Management Department , ITIL
Copyrigths: Reconocimiento - No comercial - Sin obra derivada (by-nc-nd)
ISBN: 9788490487990
DOI: 10.4995/INN2019.2019.10048
Publisher:
Editorial Universitat Politècnica de València
Publisher version: http://ocs.editorial.upv.es/index.php/INNODOCT/INN2019/paper/view/10048
Conference name: INNODOCT 2019
Conference place: Valencia, Spain
Conference date: Diciembre 16-17,2019
Type: Capítulo de libro Comunicación en congreso

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