- -

The influence of rankings on business school students’ perception and satisfaction. An exploratory study

RiuNet: Repositorio Institucional de la Universidad Politécnica de Valencia

Compartir/Enviar a

Citas

Estadísticas

  • Estadisticas de Uso

The influence of rankings on business school students’ perception and satisfaction. An exploratory study

Mostrar el registro sencillo del ítem

Ficheros en el ítem

dc.contributor.author Tandilashvili, Nino es_ES
dc.contributor.author Tabatadze, Marina es_ES
dc.contributor.author Tandilashvili, Anna es_ES
dc.date.accessioned 2024-09-12T08:21:53Z
dc.date.available 2024-09-12T08:21:53Z
dc.date.issued 2024-06-20
dc.identifier.isbn 9788413962009
dc.identifier.uri http://hdl.handle.net/10251/208011
dc.description.abstract [EN] Rankings of higher education institutions are used as important marketing tools. Given their competitive environment, business schools increasingly use their position in rankings to attract new students and staff and to communicate about their image and reputation. In parallel, literature has demonstrated the importance of student satisfaction in generating considerable financial and reputational benefits. With few empirical evidence analysing the relationship between the position in ranking and students’ experiences, the aim of this paper is to explore the influence of business schools’ rankings on students’ perception of quality and their satisfaction. The analyses of focus group discussions shows that even if generally students do not  pay important attention to the rankings, certain (good) position boosts their expectations towards business schools’ product quality (education) and customer service (administration). As a result, they are more critical and less satisfied if they perceive a gap between the position in ranking and the quality of service received.  es_ES
dc.language Inglés es_ES
dc.publisher Editorial Universitat Politècnica de València es_ES
dc.relation.ispartof 10th International Conference on Higher Education Advances (HEAd’24)
dc.rights Reconocimiento - No comercial - Compartir igual (by-nc-sa) es_ES
dc.subject Student satisfaction es_ES
dc.subject Student experience es_ES
dc.subject University rankings es_ES
dc.subject Perception of quality es_ES
dc.subject Customer expectations es_ES
dc.title The influence of rankings on business school students’ perception and satisfaction. An exploratory study es_ES
dc.type Capítulo de libro es_ES
dc.type Comunicación en congreso es_ES
dc.identifier.doi 10.4995/HEAd24.2024.17221
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Tandilashvili, N.; Tabatadze, M.; Tandilashvili, A. (2024). The influence of rankings on business school students’ perception and satisfaction. An exploratory study. Editorial Universitat Politècnica de València. 1-8. https://doi.org/10.4995/HEAd24.2024.17221 es_ES
dc.description.accrualMethod OCS es_ES
dc.relation.conferencename Tenth International Conference on Higher Education Advances es_ES
dc.relation.conferencedate Junio 18-21, 2024 es_ES
dc.relation.conferenceplace València, España es_ES
dc.relation.publisherversion http://ocs.editorial.upv.es/index.php/HEAD/HEAd24/paper/view/17221 es_ES
dc.description.upvformatpinicio 1 es_ES
dc.description.upvformatpfin 8 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.relation.pasarela OCS\17221 es_ES


Este ítem aparece en la(s) siguiente(s) colección(ones)

Mostrar el registro sencillo del ítem